Qantas Flight Credits Class Action

Qantas Flight Credits Class Action

On 26 October 2023, Piper Alderman commenced a Class Action in the Federal Court of Australia against Qantas Airways Limited (Qantas). On 29 January 2024, Justice Murphy of the Federal Court of Australia made Orders which, amongst other things, stayed the class action filed by Piper Alderman with a substantially similar class action filed by Echo Law on behalf of Mrs Marianne Haverkort continuing.

The continuing class action is Haverkort v Qantas Airways Limited (VID650/2023) and Piper Alderman is pleased to confirm that the parties have reached an agreement to settle the class action for a sum of $105 million. The settlement agreement is subject to Court approval and is made with no admission of liability.

Next Steps

In May 2026, the Court approved a notice to Group Members confirming the details of the proposed settlement and setting out what Group Members must do to claim their share or take other steps if they do not wish to participate.  Notices have now been distributed to over one million potential Group Members via email and SMS. A copy of the Notice can be accessed using this link: Notice of proposed settlement, registration and opt out, or by copying the following address: https://www.fedcourt.gov.au/__data/assets/pdf_file/0005/597911/VID650_2023-Notice-of-Proposed-Settlement-Registration-and-Opt-Out-260629.pdf.

Settlement distribution is being administered by Echo Law. To participate in the proposed settlement, Group Members must register by 4pm (AEST) on 2 October 2026. It is important that you read the Notice carefully and follow the instructions in the Notice on how to register or other steps you may take, including to access the registration portal. Registration only takes a few minutes to complete and unless Echo Law requests them from you, you do not need any documents to register.

If you did receive a Notice but have lost or deleted it, you can request a new link to the registration portal by using this link: Registration Portal (Echo Law), or by copying the following address: https://register.echolaw.com.au/.

If you did not receive a Notice but believe you may be an eligible Group Member based on the below definition, you may submit your details and request access to the registration portal by using this link: Request Access to Registration Portal (Echo Law), or by copying the following address: https://verify.echolaw.com.au.

You are a Group Member in this class action, and eligible to receive a settlement payment, if:

1. you purchased for yourself or another person, or had purchased on your behalf, a ticket on a Cancelled Flight between 1 January 2020 and 1 November 2022;
2. you paid Qantas (or a travel agent) for the flight when the booking was made (either directly, or through a travel agent);
3. a flight credit was issued; and
4. the benefit you would be entitled to receive is at least the minimum return for eligible Group Members under the Proposed Settlement. Most commonly a person will meet this minimum unless Qantas issued you with a refund very shortly (less than 30 days) after the relevant flight booking was cancelled.

For more information, please visit Echo Law’s website using this link: Flight Credits Class Action against Qantas (Echo Law), or by copying the following address: https://www.echolaw.com.au/qantas.

It will not cost anything to register to participate in the proposed settlement and you will never be ‘out of pocket’ as a result of participating in this class action.

The class action is being funded by CASL and Omni Bridgeway.

If you have any questions, please contact Echo Law by email at ‘[email protected]’.