Client Case Study – Piper Alderman’s partnership with Best Practice Software

Piper Alderman partners with Best Practice Software to deliver trusted legal advice in data protection, commercial, and employment matters, supporting their growth in the healthcare technology sector.

Background

Best Practice Software is a leading provider of medical software solutions, supporting over 80% of medical practices across Australia and New Zealand. With a workforce of 300 employees spread across four sites, the company faces significant data protection and privacy obligations, making expert legal support essential.

The Relationship

Best Practice Software first engaged Piper Alderman in 2015, seeking specialist advice on data protection and the Privacy Act as the company expanded its digital platform into Allied Health. Referred by a trusted contact, CEO Craig Hodges connected with Tim Clark, whose expertise in data protection quickly became invaluable.

Since then, Piper Alderman’s role has grown to encompass commercial and corporate acquisitions, with Craig Subocz providing seamless support alongside Tim Clark. When employment law expertise was required, Tim Clark referred Best Practice Software to Tim Lange, ensuring a smooth transition and continuity of service. The firm’s ability to deliver integrated, high-quality advice across multiple legal domains has been a key factor in the ongoing partnership.

Service Highlights

• Trusted Advice & Transparent Billing: Best Practice Software values the relationship with Piper Alderman for its trustworthiness, transparent fee structures, and honest assessments of prospects for success. The firm’s approach to cost-benefit analysis – providing clear estimates and helping clients weigh business decisions – has been particularly appreciated.
• Responsiveness & Availability: The Piper Alderman team is known for its responsiveness, providing timely support and clear communication. Matters requiring quick turnaround are handled efficiently, ensuring clients feel prioritised when it matters most.
• Seamless Collaboration: Best Practice Software has benefited from Piper Alderman’s ability to provide smooth transitions and consistent service across different legal areas and team members, ensuring continuity and a strong understanding of the client’s business needs.
• Value-Added Professional Development: ‘The Dynamic Board’ Series, delivered by Piper Alderman, has been a standout offering, providing practical insights and ongoing learning opportunities that add significant value beyond traditional legal services.

Looking Ahead

Piper Alderman and Best Practice Software are exploring opportunities to broaden their collaboration across additional legal service areas. Both organisations are committed to building on their strong partnership and continuing to deliver value through proactive, tailored legal support.

Client Testimonial

“I value the relationship with Piper Alderman as one of trust. I can trust in the advice. There is appropriate billing and a fair assessment of prospects of success with no BS. The team is very available and responsive, and the Dynamic Board Series is a fantastic initiative. Our satisfaction with Tim and Craig’s service in data protection and privacy has been outstanding.”

Craig Hodges, CEO, Best Practice Software